FAQ’s

Senaa Real Estate will pay you when your tenants’ rent falls due, as per your tenancy agreement.  We would ask that you allow 7 working days for the rent to clear from this date.

In the case of rental arrears, we process transactions every working day and will report any issues in real time.  With late payments, we’ll alert you after 7 days, together with details of any action already taken, as well as our suggestions on how best to proceed.

Referencing and credit checking are a major factor in ensuring that the people to whom you rent your property will be reliable and respectful tenants.  As such, we take this part of the process very seriously, not least with the following processes:

• Affordability Rating
• Previous landlord reference
• Income and employment check

You’re welcome to inspect any work that needs doing at the property, although in most cases we’ll do this on your behalf. Should the repairs require specialist remedial work we may insist on a qualified contractor.  Do feel free to discuss these issues with your Property Manager.

Senaa Real Estate maintains excellent working relationships with trusted, qualified tradespeople.  Not only are they fully insured, they offer a courteous, competitive and reliable service. We will always ensure that you see a copy of all quotes for your approval, as well as copies of invoices on completion.

If something happens that we’d consider an emergency, or that could worsen or incur costs if left unattended (for example a leak or a flood), Senaa Real Estate offers your tenants a 24/7 call service. They will be able to contact an on-call agent via our office number who will ensure that swift, appropriate action is taken to:

• Ensure the occupants’ safety, and/or
• Limit further damage until a decision on a longer-term solution can be made within working hours.

General, Non-Urgent Issues

Your tenants can log these via the same number, with appropriate action taken during office hours.